First Call — Janice J. Richardson

First call: When a death has occurred, this is the family's first contact with a funeral director. An influenza pandemic sweeps the country and the Niagara region has to finalize preparations. Funeral director Jennifer Spencer is appointed Area Coordinator, working with military, bereavement personnel and public health officials to manage the morgue at an arena in Niagara Falls. A client goes missing. One of her staff is murdered. Jennifer and her staff struggle to push through influenza's deadly rampage. Everyone has a breaking point. Jennifer is no exception.